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FAQ & Knowledgebase

The knowledgebase is organized into different categories, please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the search box on the left.

FAQ Categories
General Questions ( 22 )
What are your servers' specifications?
Where are your data centers located?
After I have placed my order, how long will it take before my account is activated?
more »

Email Related ( 23 )
Why is there a Sent Items box and a Sent box in my SmarterMail system?
How do I save a copy of the emails I send in your Smarter Mail webmail system?
How do I check my emails? Is web-based email available?
more »

Quick Tutorials ( 8 )
How to setup email account in Outlook Express?
How to setup email account in Outlook?
How to use FTP?
more »

FTP and Web Publishing ( 9 )
How do I upload files to my account via FTP?
Which directory should I upload my web files to?
How do I connect to my account via FTP using softwares other than WS_FTP?
more »

Domain Name ( 9 )
What is a domain name?
How do I point my existing foreign domain name to your hosting?
Can I have multiple domain names point to different directories on my account?
more »

PHP Information ( 7 )
What is the version of PHP you are using?
Can I use short tags in my PHP scripts?
Can I name my PHP files to have .html extension?
more »

Technical Questions ( 6 )
Can I schedule scripts to be executed?
I get "500 Internal Server Error". What's wrong?
Can I use SSI (Server Side Include)?
more »
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